Aire Valley Homes Leeds will treat all our customers with courtesy and respect. We expect the same from you in return.

We will always:

• Show a willingness to listen to you and understand your needs;
• Deal with you fairly and impartially;
• Be polite, treating you with courtesy and respect;
• Treat you as we would expect to be treated ourselves;
• Keep  any information you share with us confidential;
• Arrange to review our service to you, if you are unhappy with the service we have given.

In return, we expect you to:

• Understand that we may not always be able to help, but will always try to find someone who can;
• Be polite when speaking to us;
• Act in a reasonable manner when you visit our offices;
• Appreciate that the use of offensive comments, language, actions or threatening behaviour is unacceptable;
• Treat us as you would expect to be treated yourselves.
  

If we find your behaviour threatening or offensivie we will ask you to leave the premises. We will take further action against you if you behave unacceptably.