We know that from time to time tenants may have problems paying their rent and end up with arrears. It can be difficult facing up to your problems, but we are ready to help you sort things out.
Below, we have answered some Frequently Asked Questions:
I can’t pay my rent, who should I tell?
As soon as you realise you will not be able to make a rent payment you should contact your Local Housing Office, or One Stop Centre to discuss your rent arrears or to arrange an appointment. Call 0800 915 6660 or e-mail avhleeds.debt.recovery@avhleeds.org.uk.
What will happen when I contact you?
We will:
- Listen to what you have to tell us
- Help you identify your Housing Benefit entitlement
- Inform you of other Agencies that may be able to assist you
- Negotiate a suitable payment plan
How much will I have to pay?
We will ask you how much you can afford to pay and assess your offer against the arrears.We will not request an unreasonable amount that will make your situation worse.
What will happen if I ignore my rent arrears?
When you receive a letter informing you that you are in arrears it is important that you act fast.If you don’t tell us that you have a problem we may take legal action against you – that can mean eviction. You will also have to pay legal costs. We may also find it necessary to cancel any application for re-housing that you may have with Leeds Housing Register.
Read about evictions - click the link on the right of this page to read Tanya’sStory.
What action can Aire Valley Homes Leeds take to recover the arrears?
Every effort will be made to help you pay your rent arrears, but if you ignore our requests, or if you break your payment plan, we commence recovery action in the County Court. This could result in:
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Eviction – this will mean that you lose your home
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County Court Judgement – this will seriously effect your credit rating
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Deductions from your benefits – deductions are made before your payment is issued to you
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Third Party Order – deductions are made directly from your bank account
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Attachment of Earnings Order – deductions are made directly from your wage/salary
Remember …
Your rent is due weekly and in advance. If you are unable to make a payment – tell us! We will do everything in our power to help you stay in your home, but we have no legal obligation to house you if you refuse to pay your rent.