All repairs, including emergency out of hours repairs, can be reported on:
0800 915 6660
For some more substantial or complicated repairs we will make an appointment to visit you before we carry out any work. This appointment will be made at a time convenient to you. Please see the Repairs by Appointment document on the right for details about evening appointments.
______________________________________________________________________
HousecallRepair Reporting System
Use our easy diagrams and text boxes to report a repair on-line (only available for non emergency repairs).
You will need your Rent Account Number to complete your repair request.
______________________________________________________________________
SwarcliffePFI Area
Please note that if your property is located within the Swarcliffe PFI area, Aire Valley Homes are not responsible for carrying out your repairs. You should report repairs to Yorkshire Housing on:
0845 602 4238.
Alternatively you can report your repair on-line (only available for non emergency repairs).
Please see the link to Yorkshire Transformations on the right for further information on repairs in the Swarcliffe PFI scheme.
_______________________________________________________________________
Give Your Feedback Online
You can now use the links on the right to complete a Repair Satisfaction Form or Surveyor Appointment Feedback form online.
_______________________________________________________________________
What should I do in an emergency?
You can report emergency repairs on 0800 915 6660 at any time during and outside office hours.
What if I smell gas?
Contact Northern Gas Networks (formerly Transco) on 0800 111999 immediately and turn off your supply at the meter.
• put out all cigarettes and do not use naked flames;
• open all windows and doors; and
• wait for help.
_______________________________________________________________________
Connaught Repairs Drop-in Sessions
Connaught have been working hard in our communities, not only to involve people in improving the repairs service they give, but they have also undertaken lots of extra work that have helped Aire Valley Homes Leeds tenants and others who live in our communities such as installing a brand new kitchen in Royds Court Sheltered Complex in Rothwell.
Staff from Connaught have also been volunteering their time to mentor young people at Cockburn High School, along side supporting students of secondary school ages to allow them to gain experience in the work place.
NEW! Connaught and ourselves are holding drop-in sessions at Housing Offices, One Stop Centres and at a Sheltered Housing Scheme over the coming months. This is to offer you the opportunity to provide feedback on the repairs service and to hear your views on how we can make he repairs service even better! Find out where and when these drop-in session will be held by clicking on the link 'Connaughts Repairs Drop-in Sessions', on the right-hand side of this page.